Terms and conditions of sale

All reservations made at theHotel A Rena D'Oru are subject to the General Terms and Conditions of Sale.

To book a hotel room:
Our services include:
- Rooms are available from 5 pm on the day of arrival until 10 am at the latest on the day of departure.
- Free WIFI access in the hotel.
- Towels and bed linen are provided.
- Daily re-coating of your room.
- Access to the hotel swimming pool Hotel car parkVisitor's tax.

Not included:
- Holiday cancellation insurance.
- Drinks at the bar.
- Anything not mentioned in the "our services include" section.

A 30% deposit is required at the time of booking to guarantee the room. This deposit is non-refundable in the event of cancellation.
The balance can be paid on arrival at the hotel.

The price of your stay does not include cancellation insurance.
You can take out a policy with our partner Safebooking to cover changes to dates, people and cancellations (via this linkhttps://www.safebooking-hotel.fr/?affiliation_code=6T52x79F3a)
* More than 30 days before the date of arrival, the deposit paid will be due and non-refundable.
* At least 15 days before the date of arrival, or in the event of no-show on the day of arrival, the full amount of your stay is due and non-refundable.

Any stay begun at the Hotel A Rena d'Oru is due in full. There will be no reduction or discount for early departure at the customer's initiative, whatever the reason for departure.

The hotel management reserves the right to refuse admission to or remove any person whose conduct or behavior is deemed unacceptable.

After contacting the reservations department or the management of the A Rena d’Oru hotel, and in the absence of a satisfactory response or any response within 60 days, the guest may file a complaint free of charge with the Tourism and Travel Ombudsman (MTV), in accordance with the provisions of the Consumer Code.

‍Tourism and Travel Ombudsman (MTV)
Submission by mail:
MTV – Tourism and Travel Mediation
Complaints Submission Office
CS 30958
75383 PARIS CEDEX 08
Online submission: Click on the link below Request for Mediation – Tourism and Travel Ombudsman https://mtv.travel/decouvrir-la-mediation/The establishment A Rena d’Oru is a member of Médiation Tourisme Voyage (MTV) through its membership inUMIH 20.

In accordance with Article 14 of Regulation (EU) No. 524/2013, the customer may also use the European Online Dispute Resolution platform: Online Dispute Resolution | European Commission (europa.eu).
The rooms and facilities atthe A Rena D’Oru hotel are in normal working order. In the event of damage, loss, or deterioration caused by the guest to the room or to the materials and equipment at their disposal (television, remote control, air conditioning, key, etc.), the cost of restoration, repair, or replacement will be the guest’s responsibility and will therefore be charged to them.
‍
The A Rena D’Oru Hotel is a strictly non-smoking establishment. In the event of non-compliance with this policy, a cleaning fee of €200 will be charged to the guest.

Pets are allowed for an additional fee but are prohibited in the hotel’s common areas (breakfast room and pool area). Please keep your pet on a leash when moving around the hotel.